IT operations

Hardware assets, allocated to the people who have them

Every laptop, monitor and dock, with a status you can count and an owner you can name — in the same directory as the employees they are issued to.

The asset register

Each item below is functionality in the product today.

Counts that answer the actual question

Total, available, allocated and in repair, at the top of the register — the four numbers anyone asks for before ordering more.

Hardware types you define

Laptops, monitors, phones, keyboards, test devices: the type catalogue is yours, so the register reflects what you actually buy.

Allocation as a package

Issue a set of equipment to a person in one action, rather than recording six items separately and hoping they stay together.

Allocated packages, visible

A view of what is currently out and with whom, so an offboarding conversation starts from a list rather than a guess.

The employee sees their own

My Hardware Assets is a dashboard widget, so people can check what they are holding without asking IT.

Filter the register

By status, by type and by employee, which is how you find the three spare docks or everything issued to someone leaving on Friday.

Asset tracking fails at the human boundary

The register is rarely the problem. The problem is that the register lives in IT's spreadsheet and the leaver list lives in HR's, so equipment goes missing at exactly the moment two systems fail to talk to each other.

In Matrix the person an asset is allocated to is the same employee record HR maintains, so the connection is not an integration to build — it is the same row.

People can answer their own questions

Putting My Hardware Assets on the employee's own dashboard removes a whole category of ticket. It also means the record gets corrected, because the person holding the equipment is the one most likely to notice when the list is wrong.

IT operations: common questions

Can we define our own equipment categories?

Yes. Hardware Types is a catalogue you maintain in Settings, and the register, the filters and the counts all use it.

Can an employee see what has been issued to them?

Yes, through the My Hardware Assets widget on their own dashboard, subject to the matching permission.

Hiring and talent
The employee records assets are allocated to
Roles and permissions
Granting the asset screens to the right people

Or go back to all features.

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